Operational Technical Support Engineer

What you will be doing: Operational Technical Support Engineer o Developing understanding of troubleshooting and triaging of hybrid cloud (AWS) infrastructure o Providing monitor and alert against critical service architecture o Invoke the incident management process o Develop understanding of the interdependencies of the platform o Develop skills to drive incidents to mitigation o Collaborate with key stakeholders to help facilitate productivity o Contribute to documentation evolution The successful Aevi'ator: Junior Operational Technical Support Engineer o Foundational computer science knowledge o Willingness to develop an understanding of customer centric decision making o Awareness of the use case of tools such as GIT, Grafana, Bitbucket, WildFly, Java, Docker, Zabbix, & Newrelic o Developing relevant practical programming skills (Python, Bash scripting etc) o Strong communication (verbal and written) skills o Ability to develop knowledge through workshops, SOPs and runbooks o Collaborative team ethic, operating within a shift model It bonus if you have: o Payment industry experience, particularly in a client facing remit o TCP/IP networking knowledge o SQL / Aurora knowledge o Android application knowledge o Linux Administration skills o English fluency is required, other languages are beneficial You'll be joining a fun, ambitious team with a real focus on collaboration. We're flexible too, so you can work remotely or in our offices. Whatever's best for you.?? · Quick integration into a highly motivated, global team · An open, flexible culture allowing you to work in the way that works for you · Fun team and company-wide events · Space, time and tools for self-development · Career development guidance and opportunities